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Your privacy is critically important to us.
We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. This Privacy Policy (“Policy”) describes the “Personal Data” that we collect about you, how we use it, how we share it, your rights and choices, and how you can contact us about our privacy practices. This Policy also outlines your data subject rights, including the right to object to some uses of your Personal Data by us.
Definitions
“Course Studio”, “Wobo”, “we”, “our” or “us” means the Course Studio entity responsible for the collection and use of personal data under this Privacy Policy.
“Personal Data” means any information that relates to an identified or identifiable individual, and can include information about how you engage with our Services (e.g. name, email, or IP address).
“Services” means the products and services that Course Studio indicates are covered by this Policy, which may include Course Studio-provided websites and apps (including Wobo). “Sites” means wobo.app, workbook.woboapp.com, and the other websites that Course Studio indicates are covered by this Policy.
Depending on the context, “you” means End Customer, End User, Representative or Visitor:
- When you directly use an End User Service (such as when you sign up for Wobo) we refer to you as an “End User.”
- When you do business with, or otherwise transact with, a Business User (e.g. when you sign up for a course from a user that provides a Wobo workbook) but are not directly doing business with Course Studio, we refer to you as an “End Customer.”
- When you are acting on behalf of an existing or potential Business User (e.g. you are a founder of a company, or administering an account for a course creator who is a Business User), we refer to you as a “Representative.”
- When you visit a Site without being logged into a Wobo account or otherwise communicate with Course Studio, we refer to you as a “Visitor.”
This Privacy Policy, together with the License Agreement, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
Contact Information
Data Protection Officer (DPO): Georgia McGillivray
DPO Contact email: privacy@course.studio
GDPR Compliance
Wobo is compliant with the European Union's General Data Protection Regulation (GDPR), which governs businesses that collect personally-identifiable information from or on EU citizens.
CCPA Compliance
Wobo is compliant with the California Consumer Privacy Act of 2018 (CCPA). The CCPA gives consumers control over the personal information that businesses collect about them.
Purpose for Gathering of Personally-Identifying Information
Certain visitors to Course Studio’s websites choose to interact with Course Studio in ways that require Course Studio to gather personally-identifying information. The amount and type of information that Course Studio gathers depends on the nature of the interaction.
The following personally-identifying information is gathered from End Users:
| First Name |
| Last Name |
| User ID |
| Email Address |
| Company Name |
The following personally-identifying information is gathered from End Customers:
| First Name |
| Last Name |
| User ID |
| Email Address |
| Workbook Responses |
The purpose for collection and processing of personal data is for authentication of each user to ensure their account is secure and only accessible by the individual who created the account.
A list of sub-processors in which personal data may be shared is listed below alongside the purpose for processing.
Sub-Processors
| Purpose | Website | Country | |
| Amazon Web Services | Data Hosting | https://aws.amazon.com/ | Canada |
| MongoDB Atlas | Database Infrastructure | https://www.mongodb.com/atlas/database | USA |
| Mixpanel | Product Analytics | https://mixpanel.com/ | USA |
| FullStory | Product Analytics | https://www.fullstory.com/ | USA, EU |
| ActiveCampaign | Customer contact form and email communications | https://www.activecampaign.com/ | USA |
Measures to Ensure Fair and Transparent Processing
- Data Storage Period: Given that personally identifying information is processed for the purpose of authentication into Wobo, this information is stored as long as users require access to the product.
- Users have the right to request from the controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability. At any time, you may request access to your data or request that it be deleted upon termination of your subscription within the limits of current legislation.
- Users have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
- Users have the right to lodge a complaint with a supervisory authority.
- Personal data is required for authentication into Wobo; failure to provide this data will result in the inability to access Wobo and data contained within your account.
To learn more about your rights under GDPR, visit this article.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Based on best practises, we put in place appropriate organisational and technical mesures to ensure the security of your personal data.
Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
Aggregated Statistics
Course Studio may collect statistics about the behaviour of visitors to its website. Course Studio may display this information publicly or provide it to others. However, Course Studio does not disclose your personally-identifying information.
Cookies
Please visit our Cookie Policy for more information on how we use Cookies.
Data Backup
Account data is backed up 4-times daily as a measure to prevent data loss.
You are able to download student responses to PDF and can optionally allow students to to do same using both module and workbook download links.
Data Centres
Wobo servers and database are located in a cloud-based architecture with Amazon Web Services (AWS). AWS data centres are located in Montreal (Canada) in 3 different availability zones. Availability Zones consist of one or more discrete data centres, each with redundant power, networking and connectivity, housed in separate facilities.
Uptime
Wobo has a near perfect uptime agreement of 99.99%, so you and your students always have access to your data. Please contact us at privacy@course.studio to inquire about Enterprise Service Level Agreements.
Single Sign-On (SSO)
When a student accesses a workbook through a Thinkific course, a Wobo account is created on their behalf and all of their responses are stored such that only that student and their instructor can have future access.
A third-party login boosts security while making it easier for your students to access their work. Students must first authenticate in Thinkific before accessing their workbook. That way, when you collect sensitive data, you can ensure the person submitting the form is who they say they are.
Best Practices in Development & Testing
In addition to the security features of Wobo, we maintain best practices to maintain your account security during development.
We actively review our code for potential security concerns and perform both manual and automated testing regularly to protect your data and make sure your workflow is uninterrupted.
All features are tested on a separate staging server before deployment to the production environment to ensure smooth delivery. Our team works with agile methodology, and continuous deployment practices mean updates can be released rapidly if encountered.
Privacy Policy Changes
Although most changes are likely to be minor, Course Studio may change its Privacy Policy from time to time, and in Course Studio's sole discretion. Course Studio encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
